One of the biggest mistakes most of us lawyers make in our firms is thinking we always have to be in charge of everything because hiring someone for help is a “cost” that would drain our bank accounts.
Why pay someone to answer our phones when I can do it myself?
Why have someone else put cases together when I can use a copy machine just as well as someone else?
But here’s the truth, you can’t do it all by yourself. Or at least you can’t do it all and do it well.
We have to let go of the notion that we can handle everything on our own, we can’t! Everything that we do in order to better our law firms is an investment in the firm and in our lives. It is not a cost that’s draining us, it’s an investment in making our firms better.
A perfect example of this is answering phones.
Answering our phones is something that most lawyers dislike. And if you have no staff, phones are particularly problematic. This is because you are likely overwhelmed with everything that you have going on and you won’t want to, much less even have the time, to answer every call that comes into your office.
So hire an answering service, ASAP. It’s cheaper than hiring a full-time receptionist and it will solve your phone answering problem.
I partnered with Abby Connect who I believe offers great solutions for answering phones. No phone service is perfect, but answering the phone most of the time, is better than not answering the phone 100% of the time. The same goes for your staff – let them be unburdened by the phones – either designate one person to answer phones and one backup or outsource the task as a whole.
I also want to talk about the most important staff member to hire in your firm that almost nobody talks about – a business manager. The business side of our practice can be a burden for most of us, but it has to be done.
Everyone in your firm is so focused on the legal work that the business responsibilities easily get pushed under the rug. That is why having one person in your firm who strictly works on the business side is crucial.
If you think that you don’t need a business manager, here is a short list of the tasks they can manage for your firm:
- Pay bills
- Manage bank accounts
- Recruit and/or fire employees
- Manage client payment plans
- Facilitate communication between attorney and clients…and more.
Having someone to manage all of this, plus having a go-to for all of these major business decisions can be a lifesaver for your firm! There’s no way that a lawyer with a full caseload can take all of that on alone.
Don’t try to do everything on your own if you want your firm to succeed.
Even though I currently run a 7 figure law firm, I constantly check to see what I can do better, what services could make things easier and more streamlined.
I know how scary it is to invest in something for the first time. You think that if you invest in a service, and it doesn’t make any improvements to your firm, then you’ve wasted your money and your bank account will drain…fast.
But that’s not an accurate way to perceive an investment. Investments are a matter of trial and error. There’s no way you can identify which one works best for your firm until you try them all! So I invite you to give some serious thought about hiring experts for help. You’ll have the freedom to do what you love and allow your business to grow with less intervention on your end!
If you can believe it, I have even more knowledge to share on this topic! If you’d like to learn more about outsourcing tasks, sign up for my Six Figure Solo program! Six Figure Solo now comes in three tiers – Executive, Solopreneur, and CEO. Sign up here.