Hiring a project manager improves your client service delivery and efficiency. It takes you out of the center of your firm, leaving you free to be a lawyer and a CEO!
In my recent blogs, we’ve talked about hiring a human resource (HR) director and a business manager. Those are two roles that you need to fill, yes. But a project manager is another, and this role is important enough to have its own blog post.
Your HR director takes care of your employees. Your business manager takes care of your business. A project manager takes care of your clients. This increases your client satisfaction and helps in maintaining your law firm’s reputation and profitability.
Most important of all, it frees up your time, energy, and focus. That’s why you absolutely need a project manager for your law firm.
The project manager is in charge of your caseflow.
I mentioned using an assembly line setup for case prep in previous blogs. A project manager is at the helm of that process, making sure that the virtual team, the paralegals, and the legal assistant admin, are consistently doing what they’re supposed to do.
They help you see problems and fix them right away.
On a regular basis, the leader of the virtual team and the paralegals report to the project manager any current or potential problems they’ve noticed.
This is very important because it means the project manager can help you see where potentially harmful holes in your operations before they actually cause issues.
With your project manager, you can plug up the holes in the boat before they become a major problem.
You can easily track your turnaround.
A project manager is also responsible for monitoring your case turnaround times, determining if there is something that slows down your cases, and knowing what to do to make the process more seamless.
Having a project manager keeps the time factor at the forefront. Time is money. More time means more clients served. You get the assurance that each part of your case management process is completed within the right timeframe by the right people.
Your project manager can be a lawyer, or not.
In my law firm, our project manager is a lawyer, an immigration lawyer like me. So it helps tremendously because she understands the cases and she can answer some questions, too.
Yes, having an attorney as a project manager is great and I would never trade her for the world! But when hiring a project manager for your law firm, you don’t necessarily need to select a lawyer.
Now she’s a contractor– we’ve offered her a position as a full-time employee– but she has her own firm. She works for us full-time though; she does do full-time hours. I do think a project manager could be a full-time, salaried employee.
So that’s an overview of my firm’s executive team: the HR director, business manager, and project manager. They’re the pillars you need for a successful business. Your law firm is a business, remember that, and see about hiring or establishing these three important roles from your existing team before the year ends, or in the new year!
If you can believe it, I have even more knowledge to share on this topic! If you’d like to learn more about project manager at your firm, sign up for my Six Figure Solo program! Six Figure Solo now comes in three tiers – Executive, Solopreneur, and CEO. Sign up here!